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Dealing with Difficult People
In this informative and comprehensive 3-course series, you will be guided through three steps you need to follow in order to effectively deal with difficult people.
By the end of this course, you will be able to:
Spot a difficult person
Recognize common themes in difficult behaviour
Create the foundation for effective responses to difficult people
Learn the primary drivers behind the 3 types of difficult people
Learn the best strategies to address and manage each driver of difficult behaviour
Appropriately respond to conflict with a difficult person
Learn how to keep your emotions in check when dealing with a difficult person
Enroll in this training and receive a certificate of completion.
Part 1: Dealing with Difficult People
Part 2: Dealing with Difficult People
Part 3: Dealing with Difficult People
Receive a Certificate of Completion
Complete this training with a mark of 70% or higher and receive your certificate.
About the Course
We all encounter difficult people at some point in our professional lives. Dealing with them effectively means not only learning to manage our own reactions and communication style, but also being able to identify and understand what’s really going on with that difficult person in the workplace.
In this informative and comprehensive 3-course series, you will be guided through the three steps you need to follow in order to effectively deal with difficult people.
Part 1: Understanding The Difficult Person
Part 2: Managing The Difficult Person
Part 3: Managing Your Reactions to The Difficult Person
Course Access & Duration
This course is on-demand, meaning that you can take it anytime, at your own pace. It will take you approximately 105 minutes to complete from start to finish.
You have one year (365 days) to open and complete this course from the date of purchase before it will automatically expire in your account.
Course Level/Prerequisites/Certification Credits
Intermediate level, no prerequisites.
Final Exam – The final exam is optional but highly recommended. If you choose not to complete the final exam, the course status on your eLearning dashboard will show as incomplete and you will not receive a certificate of completion.
About the Course Authors
Workright Ltd. is a Canadian provider of high-quality eLearning products and certificate programs. They are thought leaders with more than 20 years of clinical and corporate experience in mental health, soft skills, and harassment prevention in the workplace.
Dr. Stephanie Bot
C. Psych., Psychoanalyst
President and Co-Founder
Dr. Stephanie Bot is Chief Psychologist at Dr. Bot and Associates, Director of Clinical and Professional Training for the Psychotherapy Program at the Toronto Institute for Contemporary Psychoanalysis (TICP), and co-founder of Workright.
Dr. Bot brings 20 years of clinical experience, business consulting, and curriculum expertise to developing Workright’s elite training programs, including the world’s first harassment prevention and response program (HEART) and a comprehensive online library of transformational e-learning courses with a unique psychological foundation.
Dr. Bot is a board member, fundraiser, and creator of a 3-year psychotherapy program and free community mental health clinic for the TICP, receiving approval from the Ministry of Training Colleges and Universities and the College for Registered Psychotherapists.
She is a published author in peer-reviewed journals and a featured speaker and lecturer who has presented her innovative approach to harassment and mental health in the workplace with co-founder Donna Marshall M.A. to the Ministry of Labour, Canadian Mental Health Association, The Human Resource Professional Association, Health and Safety Associations and the Canadian Bar Association, among others.
Her work has been instrumental in addressing and elevating employee and student relations and promoting mental health in educational and corporate settings.
Donna Marshall
M.A., Counselling Psychology, RP
CEO and Co-Founder
Donna Marshall is a thought leader, professional speaker, lecturer, curriculum developer, and writer specializing in mental health, harassment, psychological safety, and interpersonal skills training.
Along with Dr. Stephanie Bot, she developed the ground-breaking Harassment Education Advisory Team program to manage and prevent harassment in the workplace. She wrote and facilitated leadership curricula for the Humber Institute of Technology and Advanced Learning and has appeared numerous times on a CBC television affiliate as a specialist in bullying and harassment.
Donna acted as Chair of the Human Resource Professionals Association (HRPA) Toronto Committee on Leadership, spearheading a province-wide assessment of HR Leaders, and contributing to developing a curriculum of programs in response to the results.
Her articles on bullying and harassment in the workplace are published in HR Professional magazine. She has presented at the Mental Health Commission of Canada, Lancaster House, legal and HRPA conferences, Health and Safety forums, and other notable national and international conventions.
Donna regularly consults and advises organizations on how to develop and implement programs on mental health and psychological safety in the workplace. As a mental health clinician in private practice, she also treats clients on an individual basis.
