This 8-hour online course is designed for people transitioning to a career that is client and customer-focused. You will examine some of the fundamental responsibilities of a customer service representative. This includes learning skills related to creating and relaying a professional and helpful attitude, creating a strong first impression, communicating well verbally and non-verbally, and – most importantly – understanding exactly what your customer needs and wants. You will also learn techniques to provide excellent customer service and to handle difficult customers.
This course includes; lesson notes, videos, readings, learning activities, quizzes, and links to resources.
Lesson 1: What is Customer and Client Service?
Lesson 2: How to Interact with Customers
Lesson 3: Sales and Invoicing
Lesson 4: Responding to Enquiries
Lesson 5: The Return Process
Sault College‘s eLearning Centre works with subject matter and industry experts to design and develop quality eLearning courses and micro-credentials. We are thrilled that we have partnered with Charity Village to support organizations with their educational journey and professional development and growth.
Jennifer Mosley is the Program Manager of Sault College’s eLearning Centre and Program Lead and Associate Faculty member for Sault College’s eLearning Post-Graduate Programs. She has worked in the higher education sector for 17 years in various roles including Competency-Based Project Coordinator Quality Matters and Accessibility Lead, Faculty, and eLearning Design Program Coordinator. She is currently working towards her Doctorate in Educational Technology and a Master of Arts in Education from Central Michigan University.
Courses, Leadership & Strategy
In this course, learners will explore the topic of conflict resolution and recognize what conflict is and what causes it. Additionally, they will learn about the different types of conflict and their impact on the workplace environment.
$110
Courses, Leadership & Strategy
This course will help learners who work in a team environment. They will learn three fundamental team dynamics, including communication, trust, and skills. Additionally, learners will explore strategies to address conflict.
$220
Courses, Leadership & Strategy
This course focuses on tools and strategies to experience success when communicating your thoughts, opinions, plans, and ideas at work.
$35
Courses, Leadership & Strategy
This course will offer you valuable insight into how to give and receive feedback well in a variety of situations, navigate conflict at work, and demonstrate ways to embrace diversity and ensure everyone feels included in your working relationships.
$35
