Resolving Conflict eLearning Course

Resolving Conflict

100% Online

Receive a Certification

5 hours

$110 CAD

Learning Objectives

By the end of this course, you will be able to:

Recognize what conflict is and what causes it

Review different types of conflict and their impact

Determine best ways to action it and set goals

Develop skills to set action plans and follow-up processes

About Course

In this course, learners will explore the topic of conflict resolution and recognize what conflict is and what causes it. Additionally, they will learn about the different types of conflict and their impact on the workplace environment. Lastly, learners will learn to develop skills that will support them with conflict resolution methods and processes.

Course Curriculum

This course includes; lesson notes, videos, readings, learning activities, quizzes, and links to resources.

Lesson 1: Introduction to Conflict
Lesson 2: Types of Conflict
Lesson 3: Dealing with Conflict
Lesson 4: Resolving Conflict
Lesson 5: Tips and Tricks for Conflict Resolution

Individual Course Price

$110

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Course Access & Duration

This course is online and self-paced, meaning that you can take it at anytime and anywhere. It will take approximately 5 hours to complete it. You have 1 year (365 days) to complete the course from the date of purchase before it will automatically expire in your account.

People sitting in chairs looking at the instructor that is pointing to a white board

Course Level/Prerequisites/Final Exam

This is an introductory level course. To receive a certificate of completion, you are required to view each page to completion. You will also need to achieve 100% on the quiz found at the end of each lesson. You can retake each quiz as many times as you need to achieve 100%. Recommended companion course: Working in Teams

Certification Credits

This training may be used to meet the requirements for:

Certified in Volunteer Administration (CVA) credential. For more details about the CVA program and renewal requirements, visit www.CVAcert.org or email [email protected].
Continuing education certification may be eligible through the Professional Administrators of Volunteer Resources – Ontario (PAVRO). For more information, please email [email protected].

About Course Author

Sault College‘s eLearning Centre works with subject matter and industry experts to design and develop quality eLearning courses and micro-credentials. We are thrilled that we have partnered with Charity Village to support organizations with their educational journey and professional development and growth.

Jennifer Mosley is the Program Manager of Sault College’s eLearning Centre and Program Lead and Associate Faculty member for Sault College’s eLearning Post-Graduate Programs. She has worked in the higher education sector for 17 years in various roles including Competency-Based Project Coordinator Quality Matters and Accessibility Lead, Faculty, and eLearning Design Program Coordinator. She is currently working towards her Doctorate in Educational Technology and a Master of Arts in Education from Central Michigan University.